Return & Refund Policy

Return and Refund Policy

Genie will ensure that all products are in good condition when they are delivered. However, there may be occasions that the products are damaged in transit. Should such an event occur, and the products are damaged to a level that you deem unacceptable, please contact our customer care at genieevents.my@gmail.com to inform us immediately.

Please note that you will need to email us a photo of the damaged products within twenty-four (24) hours of receiving the products in order to be eligible for a refund.

We will assess the damage of the products and if we deem the products are in poor shape or form, we shall arrange for replacement products to be delivered to you on our next available delivery date or issue a refund to you. We do not accept returns due to the perishable nature of our products.

If we offer you a refund, please note that banks may take up to ten (10) business days to process and transfer the funds into your account. Some banks can take such other longer time, or until your next billing cycle. Genie has no influence over these timescales.