FAQs

Products Enquiry:

Inflated Balloons

  1. Are the ‘inflated balloons’ sold inflated with helium?

Yes. Balloons sold under section ‘Inflated Balloons’ are all inflated with helium and delivery available only to Klang Valley area.

  1. Can I customize my own color?

Yes you may. Kindly click into here to customize your own balloon. Just leave a comment at the column provided and we will proceed your order.

  1. How shall I store the balloons?

Please keep the helium balloons at an air-conditioned room at about 26 Degree Celcius. Do not expose them into sunlight as the helium balloons may deflate faster than usual.

  1. How long can my balloons float?

 (Tested indoor in an air-conditioned room at about 20-22 Degree Celcius)

Latex Balloons :-

12” – 18 to 24 hours

12” Confetti – 18 to 24 hours

18" - 18 to 24 hours

36” – 1 to 2 days

 

Foil Balloons:-

18” – 2 to 3 days

26" - 3 to 4 days

32” – 4 to 5 days

40” – 4 to 5 days

Orbz – 5  to 7 days

 

Personalized Balloons :-

18" (Stuffed Mini Ballons/Glitter/Feather) - 1 to 2 days

24” (Stuffed Mini Balloons/Feather) – 3 to 5 days

24” (Glitter) – 1 to 3 days

36” (Plain Color/Stuffed Mini Balloons) – 2 to 4 days

36” (Glitter) – 2 to 3 days

  1. Why do my helium balloons deflate faster than expected hours?

Actual floating hours vary depending on atmosphere and its temperature. Humidity and temperature play a big role for helium balloons’ durability.

As Malaysia has extremely warm and humid weather, it is not recommended to place the balloons at outdoor for too long. Latex balloons may deflate and oxidize faster than usual, and foil balloons may defect over the time due to over expansion of helium inside the foil balloon. Hence, we recommend you to store the balloons in an air-conditioned room to maintain its best condition over the time.

 

  1. What is Hi-Float?

HI-FLOAT balloon treatment is a solution of a plastic material dissolved in water. It forms a coating inside latex balloons that greatly reduces helium or air loss. It is safe to use, nontoxic, non-irritating, noncorrosive, nonflammable and biodegradable. It is similar to the glue on the back of postage stamps.

HI-FLOAT is only applicable for latex balloons. By adding on Hi-Float in your order(s), latex balloons can last 2 times longer than its usual durable hours.

 

  1. Are helium balloons dangerous?

Very unlikely. Genie Balloons only uses quality-assured helium gas. Our helium gas is 100% inflammable, natural and non-toxic. It is lighter than atmosphere air and safe for the environment.

Nevertheless, PLEASE DO NOT inhale helium gas as it may cause serious injury or death, since helium displaces oxygen needed for normal breathing.

 

DIY PARTY KIT (Coming Soon!)

  1. Balloon Garland
    1. How do I build my own balloon garland?

An instruction video will be sent to you after you have place an order with us. The technique shown is applicable to all sizes of balloon garland.

  1. Can I customize my own color?

Yes you may. Kindly click into here to customize your own balloon garland. Just leave a comment at the column provided and we will proceed your order.

  1. Is helium gas required?

No. Just use the balloon pump included in your kit and fill your balloons with normal air.

  1. How long will it take for me to build the garland?

Usually it takes about 1.5-2hours depending on the size of your balloon garland. It may be quicker if you have someone to assist you to inflate or tie the balloons.

  1. How long before my party should I build the balloon garland?

Balloon garland usually lasts up to weeks. But we recommend you to build the garland either on the day itself, or one to two days before the event date. Just make sure to keep them indoor (preferably cool environment) or you may also cover it with plastic/cloth so it doesn’t oxidize and turn cloudy.

 

  1. Personalized Balloons
    1. Do they come with helium gas?

No. They do not come with helium gas. You have to add on helium gas which is available here, or purchase the add on directly at the product page.

  1. How do I inflate my own balloons?

An instruction video will be sent to you after you have place an order with us. It is very easy to handle, and don’t be afraid!

  1. Can I customize wording on the balloons as well?

Yes. Please select your preferred wording design on the balloon and insert name at the column provided. For normal latex balloons, additional fee may require if you wish to put names on it.

  1. How do I apply the wordings on the balloon myself?

An instruction video will be sent to you after you have place an order with us. They are very easy to apply, don’t be afraid!

 

Florals

  1. Fresh Flower Bouquets
  2. Why does my bouquet look less fresh?

We always ensure to use freshest flowers available for our bouquets. Nevertheless, fresh flowers come in all forms and shapes, they are not 100% perfect. However, if the flower condition is unacceptable, please contact us as soon as possible with a photo attached. Our next action depends on the condition of the flowers determine by us.

 

  1. Why does my bouquet look slightly different from the product photo?

Some fresh flowers are seasonal. In the event of any supply difficulties, flowers/fillers will be replaced with similar value while maintaining the overall look and feel of the arrangement.

 

  1. Can I customize my own flower bouquet?

Yes you may. Please contact us through email / whatsapp for customized orders. We will reply you as soon as we can.

 

  1. How should I store my flower bouquet?

Please keep the flowers in an air-conditioned room if possible. Do not expose them into sunlight as the flowers may bloom or wilt faster than usual. Do not spray water on the flowers as it may wilt if the petals are too wet. Do not place them into home refrigerator as it may dry up your bouquet. You may also click here for instructions on how to take care of your flowers.

 

  1. How long does the flower last?

It lasts about 2-4 days after you have received them. You may also click here for instructions on how to turn your fresh bouquet into a dry bouquet.

 

  1. Preserved Flowers
  2. What are preserved flowers?

Preserved flowers are 100% fresh cut flowers which undergoes certain unique preservation process but still maintains their original suppleness, shape, and brightness.

 

  1. What are sola flowers?

Sola wood flowers are an eco-friendly and sustainable alternative to cut flowers. Made from the renewable wood of a marshy plant (not tapioca or cassava as commonly misunderstood), sola wood flowers look like real flowers and last a lifetime. (Definition from Oh! You’re Lovely)

 

  1. How should I store my preserved flowers?

Keep them indoor, in a cool and dry environment. Preserved flowers are very fragile, avoid putting weights on them as it may crush the petals. Avoid any contact with water, avoid direct sunlight or direct air-conditioning.